Who we are
You may change your details at any time by advising us in writing via email. All information we receive from our customers is protected by our secure server. CharterNorth.com.au is secure server software encrypts all customer information before it is sent to us. Furthermore, all customer data collected is secured against unauthorised use or access. Credit card information is not stored by us on our servers.
What personal data we collect and why we collect it
In order to use the Charter North website, we may require information from you in order to provide the best service possible.
All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including email.
Any information collected by Charter North is collected via correspondence from you or your company. This may be via the telephone, email, mail, fax or directly through our website.
We promise not to ‘spam’, sell or rent a your email address. To update your contact details or opt-out of any email lists, please email us at firstname.lastname@example.org
We collect your contact information and details on the services you are enquiring about in order to provide you the best possible service.
If you purchase any services from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, email and mobile number) and financial information (such as credit card number, expiry date).
We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.
Charter North uses personally identifiable information for essential communications, such as emails, and critical service details. We may also use this information for other purposes, including some promotional emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at email@example.com
Use of Collected Information
Any details collected from Charter North customers is required in order to provide you with our services and a high level of customer service.
Correspondence is recorded in order to provide service references, and to assist in our staff development.
Access to Collected Information
If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at firstname.lastname@example.org .
Storage of Collected Information
The security of your personal information is important to us. When you enter sensitive information (such as your contact information) on our website, we encrypt that information using secure socket layer technology (SSL). If you have any questions about security on our Website, you can email us at email@example.com.
If you complete a contact form on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
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How long we retain your data
If you submit an enquiry form or opt-in to any mailing lists, your details will be stored until you contact us informing that you would like to be removed, otherwise your information will be stored retained indefinitely.
What rights you have over your data
If you have completed a contact form on our website, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
We do not share your data with any third parties, unless we are required to do so in order to provide the service which you have requested us to provide. Charter North may at its discretion use other third parties to provide essential services on our site or for our business processes, such as booking services related to your tour. We may share your details as necessary for the third party to provide that service.
These third parties are prohibited from using your personally identifiable information for any other purpose.
Charter North does not share any information with third parties for any unknown or unrelated uses, or any third parties that are not services providers.